Returns & Exchanges

At Orli Jewellery, we want you to love your new pieces; however, if you are not completely satisfied, you can return your items within 14 days of receipt for a refund or exchange. Please ensure all items are returned in their original packaging and unworn condition to qualify for a return.

1

Initiate Your Return

Visit our online returns portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully place your jewellery in its original branded box and secure it within a padded envelope to prevent damage during transit.

3

Ship the Item

Attach the provided return label or address the package to our returns department, ensuring you use a tracked shipping service for peace of mind.

4

Processing & Refund

Once our team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing