Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Orli Jewellery pieces?
Our pieces are crafted using high-quality materials including 925 sterling silver, 14k gold plating, and hypoallergenic stainless steel to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days for domestic orders.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewellery?
To maintain the brilliance of your jewellery, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Orli pouch provided.
Do you offer international shipping?
Yes, Orli Jewellery ships worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
Are your products covered by a warranty?
Every Orli Jewellery purchase includes a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.